Competency-Based Course Development and Acquisition Strategy

• Develop and execute a comprehensive CBT&A (Competency-based Training and Assessment), OBE (Outcome-based Education) and Digital Blended Learning strategy aligned with the institute’s global training goals.
• Identify training needs and design programs focusing on developing specific competencies.
• Implement and oversee assessment methodologies to measure the effectiveness of competency-based training programs.
• Identify trends and emerging needs in the training landscape.
• Collaborate with stakeholders to ensure the training strategy is aligned with the evolving needs of the industry.

Learning Paths and Course Content Development

• Development of comprehensive CBT&A-based training materials, including manuals, guides, and multimedia content.
• Collaborate with instructors and content creators to ensure that CBT&A-based training materials are aligned with program objectives.
• Oversee the continuous improvement and evolution of CBT&A-based training curricula and materials based on feedback and evaluation results.
• Lead and Monitor the production team to ensure high-quality content production.

Instructors and Mentors Development

• Efficiently recruit and manage Instructors & Mentors, including a budget, and training facilities, to ensure optimal delivery of Training programs.
• Design and lead Training of Trainers (ToT) programs to equip instructors and team members with the necessary skills and knowledge in delivering effective Competency-Based Training & Assessment.
• Develop comprehensive training materials for ToT programs, emphasizing best practices in CBT&A methodology.
• Provide ongoing support and mentorship to instructors, ensuring continuous improvement in their delivery.
• Monitor the impact of ToT programs on instructor performance and adjust strategies as needed to enhance the overall effectiveness of CBT&A training.

Training Operations and Outcomes Assurance

• Lead, Maintain and improve training operations for sustained excellence in program delivery, engagement, and outcomes.
• Lead and Guide the team to manage the schedules of Instructors and Mentors effectively and optimize resource utilization efficiently.
• Establish and manage a systematic process for collecting feedback from learners on training programs.
• Analyze learner feedback to identify areas of improvement and implement enhancements to training content and delivery.
• Proactively address learner concerns and objections, providing effective solutions and ensuring a positive learning experience.
• Use learner feedback to continuously refine and optimize CBT&A-based training strategies.
• Establish key performance indicators (KPIs) to measure and benchmark training excellence.
• Drive initiatives to continually enhance the quality and relevance of CBT&A-based training programs on traditional and digital platforms.
• Monitor industry trends and advancements to incorporate best practices into CBT&A-based training strategies.

Customer Experience and Success

• Lead and Facilitate a smooth onboarding process for new clients/learners, ensuring a clear understanding of the organization’s offerings, policies, and available resources.
• Lead the team to Collaborate with clients/Learners to identify their specific training needs and customize programs accordingly.
• Lead the team to build and nurture strong relationships with clients/Learners and serving as the main point of contact and addressing any concerns or inquiries promptly.
• Regularly assess the effectiveness of training programs in meeting client/Learners expectations and goals, making adjustments as needed for optimal outcomes.
• Gather feedback from clients/Learners on training experiences, analyze data, and provide insights to internal teams for continuous improvement.
• Identify opportunities for upselling additional training programs or services, enhancing the value proposition for clients/Learners.
• Encourage satisfied clients to become advocates, sharing success stories and testimonials that can be used for marketing and promotional activities.
• Address and resolve any issues or conflicts promptly.
• Generate and share regular reports on the impact of training programs, demonstrating the value delivered to clients.
• Develop and implement strategies to enhance client satisfaction, loyalty, and long-term partnerships with the training institute.

Digital Learning Platforms Management

• Lead the digital training platforms to ensure a seamless user-friendly experience.
• Collaborate with IT and design teams to integrate innovative ideas to improve the digital learning environment.
• Closely collaborate with the Instructors and Mentors to incorporate the CBT&A principles while crafting the courses details.
• Development and Acquisition of standard and digital content, including e-learning modules, videos, and interactive materials.
• Ensure the global training standards and contents for the digital platform.
• Innovate and implement new ideas that will create the cross sell and up sell for the across all digital platforms.

Content Acquisition and Platform Onboarding of Academic Institutes, Training Providers and Job Portals

• Identify potential academic institutes, training providers (Digital Learning Platforms) and job portals for collaboration.
• Develop and implement outreach strategies to engage with prospective partners.
• Initiate and lead negotiations with academic institutes, training providers (Digital Learning Platforms) and job portals.
• Collaborate with legal and contractual teams to ensure the development of mutually beneficial agreements.
• Secure necessary approvals and signatures on partnership agreements.
• Design a streamlined onboarding process for new academic institutes and training providers.
• Coordinate with cross-functional teams to ensure seamless integration of partner content onto the platform.
• Cultivate strong relationships with key contacts at academic institutes and training providers.
• Serve as the primary point of contact for partners, addressing inquiries and resolving issues promptly.
• Conduct regular check-ins to assess partner satisfaction and identify opportunities for collaboration.
• Stay informed about industry trends and best practices in content acquisition and onboarding.
• Proactively identify opportunities for process improvement and optimization.
• Solicit feedback from partners and internal stakeholders to drive continuous improvement initiatives.

Corporate Training Solutions

• Understand their training needs and objectives of the Corporates.
• Build strong relationships with key stakeholders within client organizations.
• Conduct needs assessments to identify skill gaps and tailor training solutions accordingly.
• Develop detailed training proposals that outline program objectives, methodologies, and deliverables.
• Present proposals to clients, addressing questions and adapting solutions based on client feedback.

Proposal Development for the Projects

• Thoroughly review and comprehend the RFP documents.
• Conduct a detailed analysis of project specifications, goals, and constraints.
• Identify potential ambiguities or gaps in the RFP and seek clarification from relevant stakeholders.
• Craft clear and concise project descriptions, objectives, and scope of work.
• Develop a structured and organized RFP document, ensuring all required elements are included.
• Stay updated on relevant regulations and standards impacting RFP development.
• Incorporate necessary disclaimers, terms, and conditions to protect the organization’s interests.

Operational Excellence

• Lead cross-functional teams in identifying and implementing process improvements.
• Develop and maintain key performance indicators (KPIs) to measure operational performance.
• Analyze data to identify trends, root causes of inefficiencies, and opportunities for improvement.
• Design and implement lean methodologies and best practices to streamline workflows.
• Facilitate workshops and training sessions to foster a culture of continuous improvement.
• Collaborate with stakeholders at all levels to align improvement efforts with strategic goals.
• Monitor and report on the progress of improvement projects, ensuring deadlines and objectives are met.
• Drive change management initiatives to ensure buy-in and adoption of new processes.
• Conduct regular audits and assessments to identify areas for further optimization.
• Stay informed about industry trends and best practices in operational excellence.
• Ensure all operations are carried on in an appropriate, cost-effective way.
• Improve operational management systems, processes, and best practices.
• Purchase materials, plan inventory, and oversee warehouse efficiency.
• Help the organization’s processes remain legally compliant.
• Formulate strategic and operational objectives.
• Examine financial data and use them to improve profitability.
• Manage budgets and forecasts.
• Perform quality controls and monitor production KPIs.
• Recruit, train and supervise staff.